Tangible Payments’ mission is “online payments made simple”. Our goal is to minimize customer operational and information technology risk. By focusing on these principles, we have created a service solution, which possess the following characteristics:
- Rapid implementation and integration timeframes (speed to value)
- Straightforward customer interface and useful functionality improving the customer experience, integration, and loyalty
- Reporting, auditing, reconciliation and compliance capabilities that are true differentiators in the industry
- Process based functionality that reduces errors, provides real-time feedback to users, and eliminates many previously manual tasks thus reducing the cost of processing and posting payments anywhere from 50-150%
Tangible Payments is the best option for low risk and rapid time to market eCommerce payment acceptance solutions. Our current implementations support Fortune 100 companies, and major regional banks. Our knowledgeable technical consultants and implementation managers understand the nuances of working with merchant account providers to deploy payment solutions removing the delays, pain, and guesswork from you, our customer.
Why is Tangible Payments Unique?
Seamless Integration of Credit Card and ACH capabilities
Tangible Payments’ application programming interface (API) provides a single gateway to electronics payment. The product provides both credit card and ACH capabilities. Through the same API the merchant’s application sends the appropriate credit card or check information to Tangible Payments. With either payment option, Tangible Payments will process the transaction, store it in the same transaction detail record, and return a very similar transaction response record structure. This capability allows the merchants to choose one payment option (e.g., credit card) and at a later date add an additional payment option (e.g., ACH) with minimum code change for their application.
Designed to be Horizontally Scalable
Based on the key Tangible personnel’s past experience with high-volume electronics payment, Tangible Payments is designed from the very beginning to be horizontally scalable. One of the key requirements for an electronic payments system is performance. To achieve a high-level of performance, a system can either be vertically scalable or horizontally scalable. Vertical scalability implies a product’s ability to increase performance by running on larger hardware. This approach is not always very predictable and can be very expensive. Tangible Payments is horizontally scalable. As transaction volume increases, the product’s performance can be increased by adding more inexpensive, identical hardware.
Merchant-Branded Customer Service System
Instead of managing customer service, Tangible Payments is allowing the merchants to manage customer service as it relates to the electronics payment. This approach offers several distinct advantages. First, it relieves Tangible from the costly burden of managing customer service. Second, the merchant mostly likely wants to have a responsive customer service experience. It would not be efficient for them to take a call, to learn that it is a payment issue, and to route the call to Tangible Payments. By allowing the merchant’s personnel immediate access to the electronics payment transaction details through the Tangible Payments’ customer service system, they now have access to the product/service order data, the provisioning/shipping data, AND the electronics payment history data.
With this vision in mind, Tangible Payments designed and implemented a customer service system that can be branded to the particular merchant. More importantly, the security model of the customer service system was designed from the beginning with this idea.
Focused on Enterprise Market and High Volume
Tangible Payments is focused on the requirements of larger and more complex enterprises. The complexity can range from multiple bank solutions to multiple integration points.